Industry

Airing of Grievances
As 2023 numbers reveal, flying has become an increasingly frustrating experience for passengers, with complaints filed with the U.S. Transportation Department soaring to nearly 97,000 – the highest since the pandemic chaos of 2020.

No Vacancy
Our featured story this week is about how when Taylor Swift's Era's Tour comes into a town, the army of Swifties that descends on the metropolis can make it tough for meeting and event groups. But that's not the only disruption planners should monitor when selecting a destination.

Marriott Steps Off the Gas
Marriott International, the world's largest hotel chain, has received approval from the Science Based Targets initiative (SBTi) for its comprehensive plan to reduce greenhouse gas emissions. The company's targets, both in the near and long term, align with the latest climate science and aim to significantly lessen Marriott's environmental impact.

Americas Buck Global Trend as Hotel Construction Slows
The global hotel development pipeline is showing signs of cooling, with most regions experiencing a decline in new projects compared to last year, according to data from CoStar, a leading real estate data provider. The Americas, however, stands out as the lone bright spot, with construction activity increasing across all stages of development.

U.S. Hotels Cut Growth Outlook as Inflation Squeezes Budgets
The U.S. hotel industry is facing a less rosy outlook as hotel operators are facing a squeeze on both sides. Rising labor costs are putting pressure on profit margins, while inflation is dampening demand.

Is Your AI Assistant Crashing Your Meetings?
Are we ready for AI integration in the workplace, especially when it comes to such a nuanced aspect as human interaction? While proponents tout its efficiency-boosting potential, real-world examples demonstrate the need for caution and robust safeguards.

World of Hyatt Elevates Luxury Portfolio
Hyatt announces that World of Hyatt just expanded its program offerings, adding over 700 unique and luxurious hotels and villas to its portfolio. This exciting development comes through Hyatt's acquisition of Mr & Mrs Smith, a curated collection of boutique and luxury travel experiences.

A Brief History of Corporate Gifting at Events
From ancient traders to modern e-gifting, the practice corporate gifting has been around longer than you might think.

Potato, Patahto
When it comes to choosing event management technology, suppliers and vendors must peel away the jargon to get to a place where they can have a serious conversation about the real issue.

IAAC Creates Platform for Experiential Venues
International Association of Conference Centers (IACC) redefines the future of events with innovative new membership category for venues that specialize in experiential offerings, IACC aims to connect meeting planners with the most innovative and cutting-edge event spaces.