Industry

Industry Hotel & Resort Companies

Hyatt Expands Lifestyle Hotel Portfolio

In a move that will significantly expand its presence in the lifestyle hospitality sector, Hyatt Hotels Corporation has announced the acquisition of Standard International and most of its brands.

Experts

Devil or Angel: How Social Responsibility Impacts Meeting Destinations

While location, cost, and amenities undoubtedly remain paramount in the minds of meeting planners, the tide is slowly turning. A company or destination's commitment to social responsibility is increasingly becoming a powerful differentiator in the competitive landscape of event hosting.

Experts

Going for the Gold

While your next corporate conference might not rival the Olympics in terms of sheer magnitude, the strategies employed by the organizers offer invaluable insights for event planners of all stripes.

Industry Association News

Associations: The Unsung Heroes Powering America’s Economy

In a landmark study, the American Society of Association Executives (ASAE) has unveiled the most comprehensive data to date on the economic contributions of associations across the United States.

Industry Planner Resources

Southwest Airlines Overhauls Customer Experience

In a landmark shift for the airline industry, Southwest Airlines Co. (SWA) today announced a series of transformative initiatives aimed at elevating the customer experience, boosting financial performance, and driving shareholder value. The Dallas-based carrier, known for its open-seating policy, will introduce assigned seats and premium seating options in 2025, as well as launch redeye flights starting in February 2025.

Industry Planner Resources

Delta’s Response to Global Tech Outage Under Fire

U.S. Department of Transportation opens probe into the airline’s handling of flight cancellations A software glitch earlier this month plunged the world into technological chaos, impacting flights, financial firms, news outlets, hospitals, businesses, and government agencies. In the aftermath, Delta Air Lines (DL) finds itself under scrutiny as the U.S. Department of Transportation (DOT) launches […]

Experts

All Our Eggs In One Basket

The recent global software glitch that disrupted businesses and service around the world highlights several critical concerns about our increasing reliance on technology, especially in the travel sector.

Industry Planner Resources

Maritz Acquires Convention Data Services

St. Louis-based Maritz, a prominent player in the meetings and events management sector, has solidified its position with the acquisition of Convention Data Services (CDS) from Freeman. The deal, finalized on July 1st, brings together two industry veterans with a shared dedication to the evolving events landscape.

Experts

Airing of Grievances

As 2023 numbers reveal, flying has become an increasingly frustrating experience for passengers, with complaints filed with the U.S. Transportation Department soaring to nearly 97,000 – the highest since the pandemic chaos of 2020.

Experts

No Vacancy

Our featured story this week is about how when Taylor Swift's Era's Tour comes into a town, the army of Swifties that descends on the metropolis can make it tough for meeting and event groups. But that's not the only disruption planners should monitor when selecting a destination.